Howdy partners! At Trendy Boot Style, we’re committed to delivering your authentic western wear with the same care and attention we put into crafting our products. Below you’ll find all the details about our shipping and returns policies to ensure your shopping experience is as smooth as a well-worn saddle.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to get your western wear to you in tip-top condition.

Order Processing & Delivery Times

  • Order Processing: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Shipping Fee: $12.95
  • Free Shipping:
    • Available for orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping

Our Satisfaction Guarantee

While we’re confident you’ll love our handcrafted boots, hats, and accessories like a cowboy loves his trusty steed, we understand that sometimes things don’t fit just right. That’s why we offer a straightforward returns and exchanges policy for your peace of mind.

Return Policy Details

  • Return Window: 15 days from receipt of your order
  • Condition Requirements:
    • Items must be unworn and in original condition
    • Original packaging with all tags attached
    • Include your order confirmation or receipt

Non-Returnable Items

To maintain our high quality standards, we cannot accept returns on:

  • Boot Care products (opened or used items)
  • Sterling Silver Jewelry (for hygiene reasons)
  • Personalized or custom-made items

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact us within 15 days of receiving your order at [email protected] with your request
  2. Complete the Return/Exchange Form (template provided below)
  3. Package your items securely in the original packaging
  4. Ship your return to our Detroit address (provided in your return authorization email)

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Trendy Boot Style Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) for return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund/Exchange for [Product Name, Size, Color]]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once we receive and inspect your returned items:

  • Processing time: 3-5 business days after receipt
  • Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your new item.

Return Shipping

You’re responsible for return shipping costs unless the item arrived damaged or was incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item.

Damaged or Incorrect Items

If your western wear arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Help Partner?

Our friendly customer service team is ready to help faster than a jackrabbit on a hot griddle! Reach us at:

  • Email: [email protected]
  • Mailing Address:
    Apparel Series Store
    3742 Wildrose Lane
    Detroit, US 48204

We appreciate your business and want you to be completely satisfied with your Trendy Boot Style purchase. Now that you know our policies, why not check out our newest arrivals in cowboy boots or leather hats?